How we’re dedicated to your protection and security

Data privacy and protection

Safeguarding sensitive member information through AES 256 bit encryption, vulnerability scanning, access controls and advanced data masking

Fraud prevention and monitoring

Early detection to identify suspicious and fraudulent account activity to prevent fraud decisively and restore account access quickly

Call blocking and branding 

Stopping fraudsters from spoofing business numbers, protecting the Patelco brand and members by blocking bad calls before they reach members

Identity verification and biometrics 

Identity management capabilities to verify 
members, along with enhanced registration,
geolocation and biometrics for additional security

Security customization and authentication 

Account alerts for payments and account changes, stronger authentication checkpoints, 
and broader credit card controls

People, process and technology 

Significant investment to develop in-house predictive models, strengthen governance, and scale enterprise security assessments

Proactive security and threat detection

Beyond encryption and authentication, Patelco proudly provides advanced threat detection to defend against evolving security threats. This is happening 24 hours a day, 7 days a week.

We also employ enhanced automated security monitoring and assessment tools to ensure we’re meeting or exceeding industry standards.

Helping members protect themselves

We know digital security can be overwhelming. That’s why we’re constantly evolving our security and account management in ways that should make you more confident in banking with ease. Here’s how we’re doing it.

Account alerts and customization

  • Push and text alerts for detailed account activity
  • Flexibility to customize alerts and set personal thresholds
  • Enable authentication methods, savings and transfer alerts

Card management

  • Lock or unlock cards and report a card lost or stolen​
  • Set travel notices​, transaction limits and set pin
  • Report fraudulent charges/disputes directly in app

Digital fraud controls

  • Protection across transfers, deposits and bill pay
  • Advanced registration, login and password controls
  • Security verification for Zelle, account recovery and much more

Two-factor authentication

  • Ensures legitimate login and access to accounts
  • Text, call or authenticator app options
  • Always-on and location detection features

Trusted Contact

  • A designated account representative that you choose
  • Protect assets and respond to suspected financial exploitation
  • Easy to set up and manage without account changes

Zero liability and ID protection

  • Not responsible for unauthorized purchases on cards so you can transact with confidence
  • No-cost personal information protection with your debit Mastercard® for checking accounts

Our security approach

1

Strengthen and Protect

Use encryption, firewalls and privacy frameworks to secure sensitive data in transit and at rest

2

Monitor and Detect

Deploy 24/7 real-time intelligence and intrusion monitoring to identify suspicious activity, and methods to quickly mitigate

3

Resolve and Support

Securing compromised accounts, blocking unauthorized access, providing clear guidance and restoring account to normal

Safe and secure - peace of mind on the go

With session safety features like automatic sign out, the ability to send us secure messages, face and touch ID, security alerts and much more, rest assured that your digital banking experience with Patelco will be safeguarded.

There’s nothing more important to us at Patelco than a member’s security. Everything we do is with security and safety in mind, and we’ve evolved our team to stay up to date on cybersecurity threats and enhancing our digital tools.

- Kal Majmundar | Chief Technology & Transformation Officer