Mobile App support

Learn how to get started with the Patelco Mobile App and get answers to common questions about it.

Manage your Patelco account on the go

With our top-rated Mobile App, you can easily manage your Patelco account on the go.

Getting Started

Device Support & Requirements

The Patelco Mobile App works best when you meet these requirements:

Have a Patelco account
Register for online banking via our desktop site or the mobile app
Have a recent Apple or Android device
Have at least 100MB of free space (we recommended 500MB or more) on your device
Access an active and reliable internet connection via cellular connection or Wi-Fi

Additional Functions

To use all available features of the Patelco Mobile App, you will need:

Biometric-capable device to use Face ID/Touch ID
Camera to use Anywhere Deposit (Anywhere Deposit requires an eligible account)

Unsupported Devices

Check to see if your device or browser is supported. If you're using an unsupported device, you may not be able to download or use our Mobile App, but you can still access most Mobile App features by going to mobile.patelco.org on your device's browser.

Updating & Installation FAQs

If an update for the Patelco Mobile App is available in your device's official app store and your app won't update, you may need to uninstall the Mobile App first and then reinstall it. Certain features may need to be enabled again after reinstalling the Mobile App.

Most installation issues can be solved by addressing the following:
Device Does Not Meet Requirements
Your device may not meet the minimum requirements. Make sure that your device is running a recent iOS or Android operating system. Blackberry, Windows phone and other operating systems are not supported. For these devices, use our web-based mobile banking site at mobile.patelco.org.
Not Enough Free Space
Make sure that you have at least 100MB free space on your device. We recommend having at least 500MB.
Using a Third-Party App Store
The Patelco Mobile App should be installed only from your device's official app store. Third-party app stores may not work for installation and, moreover, are unsafe.

Biometric Login (Face ID or Touch ID)

Biometric authentication (Face ID or Touch ID) allows you to securely log in to our Mobile App using your device's biometric capabilities instead of your online banking User ID and Password. Most members prefer using biometric login because it’s faster.

Setting up Biometric Login (Face ID or Touch ID)

After logging in for the first time, you'll be prompted to enable biometric authentication or a passcode.

On iOS devices:

The login screen will display the option for Face ID or Touch ID (based on what your iOS device supports)
If your device doesn't support biometric login, you'll be prompted to create a passcode. This is faster than using your User ID and Password every time you want to log in to the app.

On Android devices:

The login screen will display an option to log in with your fingerprint
Most Android devices also give you the option to set up a PIN to log in to the app

Note: If you tap "Not right now" or a similar option, you will dismiss the settings for biometric (or passcode or PIN) login. You can always enable one of these options later by accessing the settings in our Mobile App.

If you enable biometric login, you'll see a confirmation screen. This will let you know that our app will prompt you to log in with your chosen method the next time you open the app.

On iOS devices, this screen will dismiss itself after a few seconds
On Android devices, you must tap to dismiss the prompt

Android PIN Enrollment

After your first login, Android devices that don't support biometric login will prompt you to set up PIN login. If you opt to skip setting up PIN login by selecting "Not Now" (or a similar option), this enrollment screen will not display again. If you want to turn on PIN login at a later time, you can do so using the app's settings.

Biometric Login FAQs

What device do I need for biometric login?

You need any iOS device that supports Face ID or Touch ID, or you need an Android device that supports fingerprint login.

What if my device does not support biometric login?

You can still use your PIN (most Android devices) or passcode (most iOS devices) as an alternative to logging in with your User ID and Password. Most members find it easier and faster to use a PIN or passcode to log in instead of their online banking User ID and Password.

Will biometric login on iOS devices (Face ID or Touch ID) remember my password?

If you use Face ID or Touch ID to log in to our app on your iOS device, you will not have to type in your password to log in each time you open the Mobile App.

Will biometric or PIN login on my Android device remember my password?

If you use your fingerprint or your PIN to log in to our app on your Android device, you will not have to type in your password to log in each time you open the Mobile App.

What if I forget my PIN or passcode?

Your login ability will be temporarily disabled after a few invalid attempts – similar to how your phone may temporarily lock you out if you enter the wrong unlock code too many times.

Can I use Face ID with Android?

Face ID is a technology specifically for iOS devices, but some newer Android devices allow for a similar type of login using facial recognition. If you have one of these new Android devices, you will be able to set up facial recognition as a method for logging in to our Mobile App.

Where do I go to enable biometric login from the Mobile App?

First, go to your phone settings to make sure that you've enabled Face ID or Touch ID (or the equivalent login ability in Android). Then go back to the Mobile App settings to set it up.

Will the PIN or passcode I use to log in to the Mobile App allow me to log in to online banking on a desktop computer?

No, the PIN or passcode you set up for the Mobile App is not supported in the desktop version of online banking.

How do I turn off biometric login?

You can go to your device's settings to turn off biometric login ability, or you can disable it within the Mobile App’s settings.

Need help logging in?

Create a User ID and register for online banking via the Mobile App:

Forgot your User ID or password? Watch our video for a step-by-step tutorial or follow the links below.

If you're still having trouble accessing your account, contact us at 800.358.8228.

Watch how to reset your password or retrieve your user ID for Patelco Online.

How to reset your password of access your User ID in Patelco Online™ - video transcription

If you're having trouble logging into Patelco Online because you can't remember your User ID or password, you're in the right place. In this tutorial, we'll go over how you can quickly retrieve your User ID or reset your password within minutes.

If you haven't used online banking in a while and can't remember your User ID, we can help you retrieve it. First, you'll want to visit the Patelco.org homepage, select "Forgot User ID" underneath the log in screen. Next, we'll need to verify your identity by requesting some personal information through our secure site. You'll need to enter your member number, Social Security number, birthdate and ZIP Code. This should match the same information as the primary holder on your account. After you've entered your information, select continue. Your User ID will appear on the next screen and now you can log in to Patelco Online.

Let's go over how you can quickly reset your password. On the same login screen, select "Forgot Password," enter your User ID, Social Security number, birthdate and ZIP Code, and select "continue." Next, you'll be asked if you'd like to receive your temporary password via email or text. Choose your preferred method of delivery then select "continue." Once you receive your temporary password, enter your User ID and select the "Log In" button. Enter the temporary password you received via email or text. Now, you’ll be asked to create a new password. After you select your password, you may want to write down both your User ID and password and store it in a place for safekeeping.

If you're still having trouble logging into your Patelco Online account, give us a call. We're happy to help and want to make sure you have access to all of the great features available within Patelco Online.

Login FAQs

Why am I locked out of my Mobile App account?

To protect your account's security, our system will automatically lock out an account after five (5) failed login attempts. A failed attempt occurs when an incorrect User ID and password combination is submitted.
If you have been locked out of your account, call us for help at 800.358.8228.

I’ve entered my User ID and Password. Why can’t I log in?

Try resolving some of these common login issues:

Your User ID and Password are case-sensitive. Make sure you're typing in the correct case.
Make sure your device hasn't added unwanted capitalization, such as automatically capitalizing a letter that shouldn't be capitalized. Some devices may attempt to automatically capitalize certain words, or capitalize the first letter of a User ID or Password.
If you have any special characters in your User ID or password, make sure your device is not adding a space after them. For example, "Example.Me" might be autocorrected to "Example. Me" — note the space after the period.
Make sure that you have a strong Wi-Fi or wireless signal. A poor signal may prevent log in and cause poor app performance.

I still need help logging in.

You can also call us at 800.358.8228.
We’re open weekdays 7:30am – 7pm PT and Saturdays 9am – 2pm PT.