Remain vigilant for Patelco phone number spoofing. Our Patelco team will never reach out to you directly to ask for your card details, like expiration date or CVV code.
Our branches and call center are closed Monday, September 2.
The right checking account build a strong foundation — find one tailored to your unique needs.
The right savings account helps you grow toward your goals — find one that fits your needs and lifestyle.
Manage your Patelco accounts effortlessly with our comprehensive support services.
Low rates, no annual fees — Patelco credit cards fit every lifestyle and financial goal.
Flexible loans and lines of credit to consolidate debt or cover life’s big expenses
Flexible lending options and programs for new and existing homeowners.
Take advantage of one of life’s biggest investments.
Drive off with an affordable new or used vehicle, or save on one you already own.
Have your fun and freedom with a great loan that fits into your financial plan.
Explore our payment support center to learn more about loan modification options.
Up to $50,000. As low as 12.40% APR.
Get support managing your debit and credit cards and loans.
Learn more about our local expertise, guidance and personal service.
Tailored investment solutions to help you plan, invest, and secure your financial future.
Comprehensive insurance solutions to protect your assets and loved ones.
Complimentary one-on-one guidance from our Certified Financial Specialists.
Connect with us and find the right insurance option that fits your needs.
Patelco’s Digital Banking provides secure, convenient access to your accounts anytime, anywhere. Manage your finances effortlessly with our comprehensive suite of online and mobile services.
Sign up for Patelco Online™ to access and manage your accounts securely.
Schedule a video appointment or meet instantly with a Patelco team member.
Manage accounts, pay bills, and transfer funds securely from any device.
Bank on the go: check balances, deposit checks, send money and more.
Make secure, contactless payments using your mobile device at participating merchants.
Schedule and manage your bill payments online with ease and confidence.
Transfer funds between accounts or send money to others quickly and securely.
Send and receive money instantly with friends and family using Zelle®.
Download our Mobile App to check your balance, make transfers, pay bills, deposit checks, plan and save securely and conveniently from your phone or tablet.
Patelco Credit Union is a full-service, not-for-profit financial cooperative dedicated to helping members and communities prosper. With nearly $10 billion in assets and over 500,000 members nationwide, we are one of the largest credit unions in the nation.
Higher savings, better rates, and fewer fees. Patelco membership connects you to more.
Discover all the perks, savings and resources that come with being a Patelco member.
Learn about our history, our core values and our mission to build financial wellbeing.
Meet the people who are dedicated to helping you live your best financial life.
We’re united in our mission to help uplift each other, our members and communities.
Patelco’s latest news and announcements, media and press, awards and more.
See exactly how we’re doing by reviewing our latest financials.
As your trusted financial partner, we’re solely focused on helping our members build and sustain their best financial lives. Learn what makes Patelco membership different.
Get expert guidance, tools and support to take control of your financial future — from fraud prevention to education, relief options, and personalized advice.
Protect yourself from scams with tools, alerts, and tips to keep your info secure.
Explore financial hardship resources, loan relief options, and personalized support.
Tune in for expert interviews and real-life stories to help you master your money.
Get one-on-one coaching and tailored financial guidance from our financial specialists.
Join live and on-demand webinars to grow your financial knowledge and confidence.
Access tools, articles, and interactive course to support smarter financial decisions.
Access articles, guides, and tools to enhance your financial knowledge.
Learn more about Patelco’s community values, service in action, impact, events and partnerships.
Learn about our impact, purpose and involvement in the communities we call home.
Check out our sponsored community events and ones we participate in.
Discover how we can create a stronger culture of financial health for your employees.
Follow and like us to get the latest news, financial tips, and special offers.
Access to your accounts anywhere, anytime
Learn how to get started with the Patelco Mobile App and get answers to common questions about it.
With our top-rated Mobile App, you can easily manage your Patelco account on the go.
Device Support & Requirements
The Patelco Mobile App works best when you meet these requirements:
Additional Functions
To use all available features of the Patelco Mobile App, you will need:
Unsupported Devices
Check to see if your device or browser is supported. If you're using an unsupported device, you may not be able to download or use our Mobile App, but you can still access most Mobile App features by going to mobile.patelco.org on your device's browser.
If an update for the Patelco Mobile App is available in your device's official app store and your app won't update, you may need to uninstall the Mobile App first and then reinstall it. Certain features may need to be enabled again after reinstalling the Mobile App.
Most installation issues can be solved by addressing the following: Device Does Not Meet Requirements Your device may not meet the minimum requirements. Make sure that your device is running a recent iOS or Android operating system. Blackberry, Windows phone and other operating systems are not supported. For these devices, use our web-based mobile banking site at mobile.patelco.org. Not Enough Free Space Make sure that you have at least 100MB free space on your device. We recommend having at least 500MB. Using a Third-Party App Store The Patelco Mobile App should be installed only from your device's official app store. Third-party app stores may not work for installation and, moreover, are unsafe.
Biometric authentication (Face ID or Touch ID) allows you to securely log in to our Mobile App using your device's biometric capabilities instead of your online banking User ID and Password. Most members prefer using biometric login because it’s faster.
Setting up Biometric Login (Face ID or Touch ID)
After logging in for the first time, you'll be prompted to enable biometric authentication or a passcode.
On iOS devices:
On Android devices:
Note: If you tap "Not right now" or a similar option, you will dismiss the settings for biometric (or passcode or PIN) login. You can always enable one of these options later by accessing the settings in our Mobile App.
If you enable biometric login, you'll see a confirmation screen. This will let you know that our app will prompt you to log in with your chosen method the next time you open the app.
Android PIN Enrollment
After your first login, Android devices that don't support biometric login will prompt you to set up PIN login. If you opt to skip setting up PIN login by selecting "Not Now" (or a similar option), this enrollment screen will not display again. If you want to turn on PIN login at a later time, you can do so using the app's settings.
You need any iOS device that supports Face ID or Touch ID, or you need an Android device that supports fingerprint login.
You can still use your PIN (most Android devices) or passcode (most iOS devices) as an alternative to logging in with your User ID and Password. Most members find it easier and faster to use a PIN or passcode to log in instead of their online banking User ID and Password.
If you use Face ID or Touch ID to log in to our app on your iOS device, you will not have to type in your password to log in each time you open the Mobile App.
If you use your fingerprint or your PIN to log in to our app on your Android device, you will not have to type in your password to log in each time you open the Mobile App.
Your login ability will be temporarily disabled after a few invalid attempts – similar to how your phone may temporarily lock you out if you enter the wrong unlock code too many times.
Face ID is a technology specifically for iOS devices, but some newer Android devices allow for a similar type of login using facial recognition. If you have one of these new Android devices, you will be able to set up facial recognition as a method for logging in to our Mobile App.
First, go to your phone settings to make sure that you've enabled Face ID or Touch ID (or the equivalent login ability in Android). Then go back to the Mobile App settings to set it up.
No, the PIN or passcode you set up for the Mobile App is not supported in the desktop version of online banking.
You can go to your device's settings to turn off biometric login ability, or you can disable it within the Mobile App’s settings.
Create a User ID and register for online banking via the Mobile App:
Forgot your User ID or password? Watch our video for a step-by-step tutorial or follow the links below.
If you're still having trouble accessing your account, contact us at 800.358.8228.
If you're having trouble logging into Patelco Online because you can't remember your User ID or password, you're in the right place. In this tutorial, we'll go over how you can quickly retrieve your User ID or reset your password within minutes. If you haven't used online banking in a while and can't remember your User ID, we can help you retrieve it. First, you'll want to visit the Patelco.org homepage, select "Forgot User ID" underneath the log in screen. Next, we'll need to verify your identity by requesting some personal information through our secure site. You'll need to enter your member number, Social Security number, birthdate and ZIP Code. This should match the same information as the primary holder on your account. After you've entered your information, select continue. Your User ID will appear on the next screen and now you can log in to Patelco Online. Let's go over how you can quickly reset your password. On the same login screen, select "Forgot Password," enter your User ID, Social Security number, birthdate and ZIP Code, and select "continue." Next, you'll be asked if you'd like to receive your temporary password via email or text. Choose your preferred method of delivery then select "continue." Once you receive your temporary password, enter your User ID and select the "Log In" button. Enter the temporary password you received via email or text. Now, you’ll be asked to create a new password. After you select your password, you may want to write down both your User ID and password and store it in a place for safekeeping. If you're still having trouble logging into your Patelco Online account, give us a call. We're happy to help and want to make sure you have access to all of the great features available within Patelco Online.
To protect your account's security, our system will automatically lock out an account after five (5) failed login attempts. A failed attempt occurs when an incorrect User ID and password combination is submitted. If you have been locked out of your account, call us for help at 800.358.8228.
Try resolving some of these common login issues:
You can also call us at 800.358.8228. We’re open weekdays 7:30am – 7pm PT and Saturdays 9am – 2pm PT.
